Kosmar

An otherwise excellent Kosmar holiday was spoiled by problems relating to the flights.

Having booked online only a week before, we arrived at Bristol airport 3 hours before departure as instructed in the booking confirmation in order to collect our tickets from the airline agencies counter, only to find that the counter is not manned until 2 hours before departure so we had to hang around for an hour. Not a good start.

The flight was slightly delayed, but once in the air the cabin crew started to take orders for meals although they said they were low on stocks as the caterers had not supplied enough meals. Our two first choices were not available so we ended up with all day breakfasts, folded pizza and cup-a-soup. Not the meal we had expected to have. Some people even had the meals they did get taken away from them as it was realised that the ovens had not heated them properly, by which time there were no other choices left.

On the return trip the cabin crew again said they were short of meals, but this time blamed the previous passengers who had eaten more than expected. As the flight was departing just before midnight I don't think many people were interested in eating anyway.

As their brochure says that Kosmar Holidays do not charge extra for your standard airline meal we had expected that to mean that a meal was included but it turned out that we had to pay separately for them and the majority of the "meals" on offer were more like snacks.

We went on two of the Kosmar excursions which were very good (BBQ and Discover Kefalonia). We were very pleased with the accommodation and Kosmar rep Sam sorting out an initial shortage of linen promptly.

Queueing at Kefalonia airport was not too bad at all as it was only our flight and one internal to take off before the airport closed for the night. Well done the airport for getting our flight organized so that we took off 45 minutes early and were back earlier than expected.

The only problem I have is the leaving day when you are taken to the airport so early. I dont think it is necessarily a Kosmar problem but there must surely be a better way of running things on transfer day.
We spent about an hour outside queuing, then about half an hour inside queuing to check in.
Then we spent about three quarters of an hour queuing for passport control.

It is taking the mick a bit!!!!

I found this holiday well organised. BMI is probably the best short haul airline I have ever flown with and I even ate the food - unheard of previously!! Was a little annoyed that the flight both ways was delayed and Kefalonia's airport is hopelessly under equiped for the level of tourism - not Kosmar's fault though.

Booked a very late deal with Kosmar from 3-10th September. Absolutely brilliant holiday! No problems throughout the whole holiday and I had expected at least one problem. All flights on time, flew with Astraeus airlines, got a champagne cocktail on the way to kefalonia and the food was very nice. I had expected the rep to be trying to sell lots of trips to us but at the welcome meeting she just gave us loads of information about the island and was very helpful. She even found out about scuba diving for us which was great. Reps always available if you needed anything. Would highly recommend Kosmar!  

We booked on the high street with first choice but it turned out to be a Kosmar holiday. We rarely have any need to speak to the rep on holiday and no change here - mainly because the trips looked unintersting and we had hired a car. On the one time we did want to talk to one due to the impact on filghts of added security checks, she didn't show up at the appointed time (apparently turned up about 2 hours late) but it didn't really matter as the office wasn't far away in town so we strolled up there and spoke to someone.

This is our 7th trip to Greece each time booking with Kosmar but after our latest trip to Kefalonia we will never use them again!! Nothing wrong with the Island just the reps that are there (I say the reps that were there as you never seen them just the shut doors of the office)

This was the 5th or 6th time i've travelled with Kosmar but the first to Kefalonia. Our apartments were brilliant, clean and with fresh flowers which were changed every time the apartment was cleaned, also spacious and boasting 3 balconies AND a BATH (never seen one in Greece). Xcel airways were brilliant and the cabin crew always smiling and helpful. The only beef I had and it was a big one was that for the 3rd year running Kosmar changed our flight times and what was a convenient 9 pm return into Bristol became a 1.30 am nightmare drive home. This does appear to be a general problem with Kosmar but it is the only beef I have with them,.

Have used Kosmar for the last three visits to kefalonia.

I must have been really lucky. Our flights were fine both ways, no delays to speak of. Our rep was great, saw her most days at the apartements and she was really helpful when we decided to book excursions last minute! The transfers were excellent, as was the accomodation and the excursions. I would definately use them again!

I know other people have experienced loads of problems with Kosmar this year but I must say our holiday was superb with no problems at all. 

I guess we must have been lucky. 

 First time with Kosmar, had a fab holiday, loved the accomodation, resort etc.  Chose not to use services of rep or excursions etc as we had been before - noone hassled us at all, infact we never saw anyone from kosmar.  That said there was plenty of information available at accomodation on how to contact rep if necessary.

Love Kefalonia and I suppose now the memory of the flight is fading....  I will ask about flights next time

With reference to the last comment Cr*p is another word which fits this bunch of cowboys better.

Great is the only word you can use to describe Kosmar.

First year excellence totally spoilt by following lack of service and rip-off trips. Reps failed to advise that trip to Olympus did not include either entrance or meals - until we arrived at venues. Ineffectual in resolving problems - even when presented with evidence. H/Q staff condescending and rude when inquiring about non-arrivl of tickets.

  found this island to be very good relaxing frendlywith lots to see and dowiil be going  again in 2006 prob to laudas again  did not enjoy airport small price  to pay  

Had a great time in Skala at Paspalis - everyone friendly. Hired a car for 3 days and saw most of the island. We will be back. No problems at all and the reps were fine [at Skala]. 

We have just arrived back from Lassi today!!! what a performance!!!!

we have travelled with kosmar 3 times and we are going to be doing agen very shortly as there sevice flight value of money accommodation trasfer and overall service is fantastic. we would try other tour operators but we didnt as kosmar we the cheapest but the best. and we are more than happy to recomend it to any one as it is that good of service if you are going any were in greece kosmar is the one to travel with for sure!

can all the people rattling on about oskars just get a life!!!!!!!
in case you hadnt noticed this is a KOSMAR COMMENTS PAGE NOT OSKARS!!
So oskars if you are that good go and get your own comments page and leave kosmar out of this,because apparently you are fantastic so why are you trying to prove yourselves?????

Flight from Birmingham in Kefalonia arrived early, Flight back from Kefalonia arrived early. Transfer to Skala was excellent, transfer back about half an hour late so had to queue at the airport. Accommodation at Dionysios was generally very good and the reps were also good. Great holiday, no real problems.