Airtours (MyTravel)

My husband and I visited Kefalonia for our honeymoon in 2006.  We stayed in the Villa Sophia and loved it so much that we soon booked to come back again this year.  We didn't have too many problems with My Travel the first time round, but this year, they have been a total nightmare and we haven't even begun our holiday yet!  After having the holiday booked for almost a year, two months before hand our accomodation has suddenly been cancelled.  The alternative we were offered is very poor and has terrible reviews.  We spent nearly an hour on a premium rate telephone number and when we finally got through My Travel were very unhelpful and told us that we had to go through our travel agent, despite their letter telling us to call My Travel direct.  We telephoned our travel agent, who then had to contact My Travel.  The girl dealing with us spent four hours on the phone as she was in a queue but kept getting cut off after an hour.  My Travel eventually offered us two other alternatives for our accomodation - one was  in the middle of nowhere and the other cost an extra £200, which My Travel insisted that we had to pay!  Fortunately Going Places were very efficient and due to the inconvienience that we had been caused they dropped the price themselves. 

Airtours as a whole were great however...our luggage never turned up at Kefallonia Airport so we had to set off to our accomodation without it. 3days later it turned up but we had to buy new clothes to get us through. Then our cases had to be 15kg each (about weight of 1 towel and 1 bikini!)so after being borderline leaving manchester (had to empty half of our cases and leave in manchester) we knew we would be over with our extra clothes purchased. When I told the Airtours rep we would have to pay £4 for every 1kg over (nearly cost us £40 at M/cr airport to bring our cases just over limit) she said "oh yeah thats a shame for you isn't it" no offer to subsidise the cost as it was their fault our cases never turned up. They however blamed Manchester Airport and said they loose cases all the time! Check your luggage amounts is my advise, we presumed (foolishly) it would be 20kg per case as usual, in small print on the back of our tickets it told us otheriwse!

Great service, excellent Rep (can't remember her name, but very bubbly and knowlegeable). Will definately use again.

We have never experienced such an efficient and enjoyable flight before. Baggage check in was fast and we arrived home forty minutes early! Our rep. Lorraine was everything that a rep should be and gave us a standard of service well above average.

We stayed at the Marriettta and had Lorraine for our Rep. She was a very friendly and aproachable person. The meal on the return flight was awful but other than that we were happy with the service.

We had the best holiday we have ever had with Airtours in Skala, Kefalonia. The rep, Paul, was extremely helpful and nothing was too much trouble. I can highly recommend Airtours and this particular holiday.

we are travelling to kefalonia in the morning staying at porto skala hotel any information about it would be help ful

Airtours were very good friendly and down to earth staff some of who live on Kefalonia so they know what they are talking about.